How can we help?

FAQ

Candle Care

How can I look after my candles?

There are a few key ways to get the best out of your Wild Books candles. 

1. The first burn

On the first burn, allow the wax melt pool to reach the edge of the glass jar. This will be around 2-3 hours.

This will prevent tunnelling - where your wax only burns around the wick in a smaller core, therefore not using all of the wax.

2. Trick your wick

Between each burn, make sure you trim your wick down to approx 3-5mm. You can do this with the Wild Books Wick Trimmer.

This will reduce any sootiness and give a clean burn. 

3. Extinguish your flame

After approx 2-3 hours, extinguish your flame with a candle snuffer. This will reduce smoke caused by blowing the candle and keep the scent of the candle in the room for longer.

You can do this with the Wild Books Candle Snuffer.

How do I wash out my candle jars?

When all the wax is melted and at its bottom 5cm, pour out into the bin. Wipe out excess with kitchen roll. With hot soapy water, clean off any residue and remove the wick holder. Leave to dry, then put them up safely and pop them in the post.

Ordering

I need my order to arrive as quickly as possible, what can I do?

You can select Priority Shipping at checkout for guaranteed next working day dispatch for all UK orders.

I’m looking for a bespoke gift, are you able to do bespoke book and candle gift sets?

Absolutely - please order through the bespoke product page here, and get in touch in you have any questions or want to discuss further ahead of ordering.

I have candle jars collecting in my house - can I return them?

To encourage the circular economy and reusing resources, for every 5 clean candle jars returned (or 4 for subscribers), you will receive a free candle. 

Click here to order your free candle now.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Subscriptions

I already have both books, what can I do?

If you have both books and don’t want to receive another copy, you can head onto your online customer portal and switch your subscription to a candle subscription or digital membership for that month. This must be done by the 1st of the month. 

I’d love to join the community but don’t live in the UK, is this possible?

Of course. You are welcome to take out a subscription, and you will be charged the appropriate postage for the area you live. Otherwise you can join our online membership, get all of the online access and Wild Books exclusives, and source your own books to read along with the community. 

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

My parcel hasn’t arrived

I’m sorry to hear this! Please wait 10 days from receiving your dispatch email before getting in touch as occasionally Royal Mail will take up to 10 days. If at this point the parcel hasn’t been received, please get in touch to discuss.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Still not sure? Get in touch and I will respond within 24 hours.